Purchased a TruGlo Scope from them, and finally got to install it about a month later due to traveling for business. Upon opening the box, I noticed the windage turret did not work.
It just turned freely without any adjustments. I promptly called Buds call center to inquire about processing a return and getting a replacement. They told me in no uncertain terms that they wouldn’t help me and that I had to go to TruGlo for a warranty claim. I asked to speak with a manager and he also told me basically to go pound sand and d eat with Truglo.
Their policy according to both extremely rude customer “no service” reps is that you only have 10 days to return or ask for a replacement item. I have purchased quite a few items from Bud’s in the past, but I’m done with them!!
Product or Service Mentioned: Truglo Tg8516tl Gun Scope.
Reason of review: Poor customer service.
Monetary Loss: $162.
Buds Gun Shop Cons: Rude customer service personnel, Customer service, Non-recognition of long-term customer.