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Be careful of bgs | Buds Gun Shop review from Beaverton, Oregon

2.3
Details
Had 3 transactions with BGS. First 2 were just fine. no issues. third though was different. Did not receive about $60 of pistol parts. Support ticket was useless. CSR is coming up with comical ways to misunderstand my tickets. Things like my saying that i have NOT gotten my order is read as I did get it and ticket closed. Chat quit working for me as well. Basically im out $60. Id recommend staying away.
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Review
#1755449 Review #1755449 is a subjective opinion of poster.

Shipping time is extreemly excessive | Buds Gun Shop review

1.6
Details
it sounded like a direct withdraw from your checking account would be faster, but they tie your money up without the gun being shipped, for an extra week. then if you cancel, they still take the money out of your account then write a refund check and mail it back to you. I should have bought this same gun for the same price from Gunbroker.com and saved 2 weeks time.
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Review
#1687915 Review #1687915 is a subjective opinion of poster.
Service
Buds Gun Shop Shipping Service
Cons
  • Excessive shipping and processing
Reason of review
Order processing issue
Loss
$100
Preferred solution
Make it easier to change method of payment and speed shipping

Rude guy behind the counter | Buds Gun Shop review

2.0
Details
Today I came in with some buddies to look at some guns. We were not in the market to buy today but was looking to narrow down some gun options. My buddies are not knowledgeable about guns so I was going over different types of guns. When I asked to see some ammo the guy was rude and acted as though I was bothering him. I wasn’t wasting his time because I was going to buy some ammo for my gun but after how he was acting I asked for anything and everything then just walk away. I normally don’t go to bids for this reason alone but they wanted to go. If you are looking for great service and good products go to center fire.
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Review
#1562597 Review #1562597 is a subjective opinion of poster.
Service
Buds Gun Shop Customer Care
Reason of review
Poor customer service

Buds Guns fake sales and no help from the idiot sales people. | Buds Gun Shop review from Bentonville, Arkansas

1.6
Details
I bought a gun that was supposed to be in stock. I waited two weeks and nothing. Finally got a hold of someone who said it was out of stock. Had to wait two more weeks and still no refund. Disputed the charge on my CC to get my money back. What a bunch of idiots.
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Review
#1427927 Review #1427927 is a subjective opinion of poster.
Service
Buds Gun Shop Shipping Service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Get their *** togeather
2.3
Details
I have been a customer of Buds for many years and have spent thousands of hard earned dollars. My purchase practice has always been payment in full with a certified bank check usually sent via USPS 2 day service. I live in Minnesota so I've never seen it take more than...
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Review
#1396182 Review #1396182 is a subjective opinion of poster.
Service
Buds Gun Shop Shipping Service
Pros
  • Variety of selection
Cons
  • Poor customer service
Reason of review
Order processing issue
Tags
  • Buds Arbitrary Shipment Policies

Gun never arrived | Buds Gun Shop review from Cayey, Cayey

2.4
Details
I never received my gun. It got lost by USPS, and I did paid for the insurance that supposedly exchange or refund for damaged/lost package, and now Buds don't want to give me a refund. Worst customer service. I'll never buy guns on this site, and I don't recommend it to anyone.
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Review
#1374830 Review #1374830 is a subjective opinion of poster.
Service
Buds Gun Shop Advertisement

Always trying to pull something - horrendous customer support | Buds Gun Shop review from Lexington, Kentucky

1.9
Details
Who would pay 3% more to pay via cash ? Yep they advertise a price that is lower then others but don't actually want you to pay that price but instead pay the full credit card price when paying cash. First as a VIP Buds member , that means nothing to them so don't join that program - it is no different then just a regular membership in being mistreated and scammed equally. I have had a lot of bad things from them shipping the wrong items and then pretending they didn't know anything about it , to trying to send a display model as new. This last time I paid via Cash / ACH and they tried to then charge the 3% credit card price on a Cash sale. Why would anyone pay cash to be charged 3% more ? Avoid them there are a lot of great places and this is not one of them. Their own people couldn't even find the wording on the site that said that mentioned this policy and escalated it 3 times until MAGICALLY 2 words get added after a long delay that still don't make sense.
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Review
#1365679 Review #1365679 is a subjective opinion of poster.
Service
Buds Gun Shop Shipping Service
Pros
  • Easy to order
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund
Tags
  • FALSE Reviews
  • Terrible Customer Service
1.9
Details
I have heard good things about Buds Guns. I ordered an in stock Taurus revolver and it didn't get shipped for over 2 weeks. I am in New Jersey we are only allowed one pistol every 30 days. Are permits are only good for 90 days and I had three permits which there delay...
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Review
#1361348 Review #1361348 is a subjective opinion of poster.
Service
Buds Gun Shop Shipping Service
Reason of review
Order processing issue
1.9
Details
Second time this happened to me won’t be a third. Placed high demand pistol on layaway and when came time to pay off which I did there was a problem. They didn’t have my gun some lie about stocking error. What a line of crap then when you finally talk to a rep they are...
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2 comments
Anonymous
#1550648

Buds gun shop states "Lowest Price Guarantee.) When I found a lower price on an identical firearm. Buds gun shop would not honor LPG advertisement.

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Review
#1343048 Review #1343048 is a subjective opinion of poster.
Service
Buds Gun Shop Customer Care

Contact Buds Gun Shop Customer Service

Website:
Phone:
(859) 368-0371
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POS customer service and policies | Buds Gun Shop review from Lexington, Kentucky

1.5
Details
Worst customer service ever. Took me 4 days to get thru to them by phone. Wait times are 45min or more. Finally I get a hold of them and they refused to take my damaged "factory new" gun back. What a load of BS, NEVER BUYING FROM THEM. {{Redacted}}
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Review
#1335497 Review #1335497 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$600
Preferred solution
Full refund