Buds Gun Shop

I'm a 100% disabled vet from the Nam era and require a service dog to help monitor my blood pressure and PTSD. I wanted to zero in a scope on a new AR-308 build, and my wife wanted some range time.

I renewed my annual range membership, and as I have done for over a year now, I put my service dog in with the range personnel behind the counter. As usual, it takes a moment for my service dog to settle down after I leave for the range. Today, an employee I've never run into before rudely told me to remove my dog. I dragged all my gear back to the truck.

Although unhappy about what transpired, I intended to go inside and sit until my wife completed her range session. I became really annoyed when the employee that asked me to remove my dog from behind the counter never returned to the counter. Gary was also behind the counter when the confrontation occurred; he saw me sitting, waiting for my wife, came over, and basically apologized. The whole time I was there, the employee that asked me to remove my dog never returned to the range counter.

At that point, I was totally irritated that no one tried to discuss a solution to how I could use the range. I decided to get a refund for the annual range fee, curious to see how it was received. Gary, a great guy, went to get help with the refund, and I'm guessing a supervisor and the employee that started the whole problem showed up. The supervisor just explained to me that they can't be responsible for my service dog.

I told him I never asked anyone to be responsible for my dog. When I explained I have done nothing different from every other time I came to use the range, he just voided my annual range fee. The employee that started the whole issue basically told me there are no other ranges around and good riddance, we don't need your business. I'm glad Bud's is doing so well they can chase customers away.

I will let my friends, and as a certified SIG armorer, I'll let my customers know about my experience. Good luck treating customers like dirt.

It's been two weeks since I ordered ammo and was reassured it was in stock. It's been stuck in the shipping phase now for two weeks.

I sent two refund requests with no response. I sent an email today asking again for a refund, again with no response.

This is the first time I've had an issue with them, but this is unacceptable. As far as I'm concerned, they stole my $50.

I ordered some ammo and called to canceled before shipped, did not see the small print that it won't leave them until 3 to 8 business days have passed andin reading reviews here it has taken much longer, also did not see the small print of 10% cancellation fee which is just added profit for thrse THIEVES! I can understand a restocking fee but these CROOKS are ridiculous.

They charge the 10% cancellation fee on the total bill not just the product but also the sales tax and shipping, a bunch of CORRUPT THIEVES. When I mentioned I might contact my credit card company to dispute the charge they said now they will keep my product and money calling what I said a threat, spoke with customer service Kuyhna and supervisor Tony who is a total jerk when he said by disputing the charge I would get double the money and him being a supervisor really shows how bad Buds is as a company. When I said keep the 10% and just give me my money and I won't dispute but they refused since I already said I would.
This is called CONSUMER FRAUD!!

I have done all the steps shown for consumer fraud and everyone else who have been robbed by this company should also. Most bad reviews are covered by it, wrong product, not shipping, refusing to process a return or refund, SO FILE .
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When a company keeps the product and your money, it's usually referred to as a situation where a customer has paid for a product but is not receiving it, often due to issues like a company failing to ship the item, sending the wrong product, or refusing to process a return and refund, essentially "keeping" both the product and the customer's payment; this can be considered a form of consumer fraud depending on the circumstances and local laws.
Key points about this situation:
Potential legal implications:
If a company consistently engages in this practice, it could face legal action from customers or consumer protection agencies.
What to do if this happens to you:
Contact the company's customer service to try to resolve the issue.
Check your purchase agreement and return policy to understand your rights.
File a complaint with the Better Business Bureau or your state's Attorney General's office.
Consider disputing the charge with your credit card company.

This was my first purchase at Bud's, an item over $600.00, and my car broke down. Being in the shop made it hard for me to borrow $600 on my layaway to pay, and I did not know that none of my credit or bank cards could be used when I was working out of state!

So, I'm asking for store credit of $988 which I paid on my cancelled layaway to purchase another item. I've written a negative review on Google about this Bud's experience and if it's not corrected, I will not take down the negative customer review. I will also stop any future purchases with Bud's store if this is not fixed. My hard-earned money has been taken from me, but I promise to contact the head of this company and keep telling people not to shop here if this is how they treat me on my first $1,589 purchase at Bud's.

I paid all I could on it and only owed $601.50 before August 15th. If this is not fixed, I'm going to spread the word in the 2A community at shows and at the NRA show to not shop at Bud's anymore. I will show them the stack of receipts where I had almost paid off, and then it was cancelled on me with no store credit issued on $988.00 paid to Bud's. I want a different firearm now at Bud's to correct this problem and fix the situation before I have to tell everyone in the 2A community to not shop here anymore.

If I could have had my car, I would have pawned $600 on my other firearms and paid you the $601.50 because I had purchased enough to have paid that if my car was not in the repair shop. If you fix this, then we can mend our business relationship. If not, you'll be enjoying my stolen $988 because this is going to end up costing you in bad reviews. I will start telling people to go to my other dealers who have made things right when things went wrong and salvaged the customer when issues arose with paying off a purchase.

I paid $25 to extend my layaway and I could have pulled out items from my safe to have paid you off yesterday if you could have given me just until Monday. I could have got a $600 pawn loan easily. If you let this stand, word of mouth is going to get out and spread down the grapevine that you ripped me off after being a loyal customer for over 10 years, particularly as this was my first large ticket item. Read my review on Google.

This is not good business. I am an NRA lifetime member, a veteran, and a lifelong member of the Republican party.

SCAM ALERT!!!
LOOK AT THE PHOTOS AND READ FIRST BEFORE YOU BUY!!!
Bud's Gunshop is advertising an upgraded model to what they "actually send out". So I purchased this gun from them and they sent out a cheaper version instead.
I noticed the flip up adjustable sites were missing when I went to pick up the firearm from the ffl.

I called customer service before I left the shop and was told they would give me a credit to fix the situation if the manufacturer didn't fix it first.
Once I got home I noticed it was not only missing the flip up sites it was also missing the ATI Sr-1 buttstock and rubber overmolded grip.

I called to try and fix the issue and they informed me I would need to spend a $25 ("restocking fee") to return the gun for a refund.
So even though they messed up and sent out a gun, which I've found elsewhere for $329, that is not the correct gun I purchased ...they want me to pay to restock it.
They have horrible customer service and I will never buy here again. I've purchased several firearms online and have bought from them before and have never had this problem before.
BUYER BEWARE!!!