Buds Gun Shop Phone Numbers and Emails

Toll-Free Number:

  • (800) 804-5569

Customer Service:

  • (859) 368-0371

Buds Gun Shop Email:

Sales/ Reservations
Send Message
Is this your business?
PissedConsumer Club

Contact Information

Buds Gun Shop Website:

Buds Gun Shop Help Center:

Corporate Office Address:

Buds Gun Shop
P.O. Box 7
Mediapolis, Iowa
United States

Buds Gun Shop Customer Service Reviews

1.8 / 5
Poor
Matt N Iog
Worst Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

"A gun mat I paid for never arrived. I paid extra for the insurance too.

Buds Guns Shop customer service rep told me they will only help if I have the shipping boxes from everything else that arrived. They were of course in the trash. Ridiculous but true.
DO NOT PAY FOR THAT INSURANCE!!! Its a scam!!!

I have now spent close to $2000 at this online store. I told them a week ago that they need to make this right or I will be shopping elsewhere. They dont seem to care.
P.S. The customer service rep gave me an email to respond to that does not exist as the icing on the cake.

Here was their response, notice the wrong email they told me to respond to (****@****)...
"Thank you for contacting us here at Budsgunshop.com! We greatly appreciate your patronage. I do apologize to hear about that. Our shipping hub advises that they sent the product as ordered.

We will need to have the order reviewed by the claims team. The claims team may need to open a claim with the shipping carrier. To request the review from claims we will need the following. Images of all 6 sides of the shipping box Image of the shipping label Image of all products and packing material received Image of the products and packing material arranged in the box how it appeared when you opened it Your preference on a refund or a replacement for the missing product in the event that the claim is approved Please forward this information to ****@****.

Please include your order number in the subject line. Thank you and kindest regards, Budsgunshop.com""

Read full review
Guest-5028851
To get help in activating my account

I opened a account and tried to activate it but couldn't so I tried live chat and also tried calling but couldn't talk to anyone to help so I decided to forget it and shop where there is someone to help

Read full review

How Good is Buds Gun Shop's Customer Service?

Keilyn Vkf
Keilyn Vkf
Feels Satisfied | Feb 09, 2024

Excellent customer service always! Matter of fact I recommend to all my friends and family to check Bud’s availability and prices first it’s they shop anywhere else. Been doing this since 2010.

Read full quote
Rene P Xvn
Rene P Xvn
Feels Disappointed | Feb 06, 2024

I'm not happy at all

Read full quote
Marely Yht
Marely Yht
Feels Satisfied | Feb 06, 2024

Outstanding

Read full quote
Greenleigh Khy
Greenleigh Khy
Feels Disappointed | Jan 26, 2024

Don’t have an experience can’t get ahold of anyone

Read full quote
David J Wth
David J Wth
Feels Satisfied | Nov 28, 2023

So far, so good.

Read full quote
Brian T Kpz
Brian T Kpz
Feels Disappointed | Aug 18, 2023

I used to be a long time customer not any longer

Read full quote

Summary of Buds Gun Shop Customer Service Calls

2K TOTAL
CALLS
01:43 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Buds Gun Shop?

Request for Information Question:

  • “Checking on my order never received updates”
  • “Need help with order”
  • “Checking on my order”

Shipping and Delivery Question:

  • “Missing items”
  • “Shipping Questions”
  • “Gun not recieved”

Product/ Service Question:

  • “Internet sales ?”
  • “Order ammo”
  • “Trying to buy a gun”

Payments and Charges Question:

  • “Triple charged”
  • “Debit card was used by someone else”
  • “Payment question”

Return/ Replace Question:

  • “Return”
  • “Help Returning an item.”
  • “To see if i can change my ffl dealer”

Activation/ Cancellation Question:

  • “I would like to cancel my order . Order # 5076138”
  • “Cancelled order by mistake”
  • “They canceled my order and now I'm being charged for an order I never got in my credit is being smashed because of it”

Account Question:

  • “Account information”
  • “Account wrongful charged”
  • “Caint get a password to go through to buy a gun”

Cards Question:

  • “Card”
  • “I tried to purchase a gun earlier today, it said my card was declined but the card was still charged. The order didn't go through but I was still charged”
  • “Gift card”

Refund Question:

  • “Firearm refund”
  • “Waiting for my refund”
  • “Possible refund on purchase”

Website/ Application Question:

  • “Problems to summit application”
  • “Website descrepancy”
  • “I can't email or message anyone on the site. Would like to talk on the phone”

Staff Question:

  • “Customer service”

Employment Question:

  • “Trying to pay off an item in layaway”

Other Question:

  • “Talk to sales personnel”
  • “Sales”
  • “Missing part on gun?”

About

Related Companies

eGunner

Summary

BudsGunShop.com sells a wide selection of guns, accessories, firearms, and ammunition. The company was founded in 2003 in Kentucky, US. Buds Gun Shop offers guns of such famous brands as Beretta, Browning, Leupold, Remington, Smith & Wesson, etc. The assortment includes the following products: handguns, rifles, gun accessories, ammunition, scopes/optics, etc. Some of the items are normally sold at the manufacturer’s minimum advertised price (MAP). A store for checkout is available for local customers. It is open from Monday to Friday at 9:00 am - 9:00 pm by Eastern Standard Time (EST). BudsGunShop.com usually transfers its products within 1-7 working days.

Buds Gun Shop reviews and complaints

Buds Gun Shop is ranked 64 out of 375 in Weapons category

Area Served

USA

Payment Methods

MasterCardVISA

Compare Buds Gun Shop To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

GunBroker image
1108 reviews
1.9
Grab A Gun image
134 reviews
2.8
Cabelas image
593 reviews
2.1
Write a review
Do you have something to say about Buds Gun Shop? What happened? What can we help you with?
Submit review Don't show this popup