Anonymous
map-marker Atlanta, Georgia

To get help in activating my account

I opened a account and tried to activate it but couldn't so I tried live chat and also tried calling but couldn't talk to anyone to help so I decided to forget it and shop where there is someone to help
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User's recommendation: Shop in person at Buds but avoid trying online

Anonymous
map-marker San Juan, San Juan Municipio

Hassle with purchase of glock 43x mos

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I recently bought a glock 43x mos gun with the order number # 476**** and the pistol they sent is not made in Austria as seen in the photo. Instead they sent one made in the USA that is of lower quality than the one made in Austria. In conclusion, I am not at all satisfied with my purchase. I hope you can give me some alternative that compensates my displeasure thanks
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Anonymous
map-marker White Mountain Lake, Arizona

I still haven't heard anything about order being shipped to wrong address

Fed Ex delivered the order to wrong address I made claims to Buds and FedEx super run around .No response from either
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User's recommendation: Pay extra for shipping

Anonymous
map-marker Aguanga, California

Trouble placing my order

I have ordered from you previously. I have a California COE license and an FFL03 that you have copies of. I would like to place an order for ammo and in the past have been able to call customer service and place the order over the phone from the items in my cart. I can not do that now as I don't have a order number until I finish the check out process or enter an FFL dealer which I don't need with the licenses you have on file. How do I complete this transaction? Is there a specific phone extension I call utilize to complete this transaction?
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User's recommendation: I have nit had any issues with Bud's Guns shipping ammo to me in the past. Mystery real complaint is there is no way to get a live person to talk to when you call unless you already have a purchase order number and they direct you to their ""like chat" that is not live. It's only a bunch of prompts and if you do type in a message it comes back that it doesn't understand your request and sends you more prompts to choose from. I would like to do business with them if my situation can be resolved.

Charles S Pwy

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Verified Reviewer

Trying to purchase but your site won’t me

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Your system is not friendly . Just because youre system did not recognize my phone number. It dumps me to your website . I am trying to spend money and your system wont let me . !
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Preferred solution: Place my order

User's recommendation: Keep it simple

Monte M Ejh

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Verified Reviewer
| map-marker Jamestown, North Dakota

Satisfied Customer

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During a recent purchase the charge against my card was lower than the total price reflected on the purchase page when I selected confirm order. Buds contacted me the next day, explained the error and a second charge on the card was authorized. The purchase was completed and the products shipped the net day. Excellent communication and coordination.
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Hristo H Qnc

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Verified Reviewer

Ammo order canceled without reason

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Bought $240 worth of 12 gauge buck shots to get advantage of the free shipping, they took the money but never shipped!! When I double checked, the order was cancelled without any notification and after me emailing them the answer was, we didnt feel comfortable with this sale or something similar. Never happened to me before with any vendor!!
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Cons:
  • Too many to mention

Preferred solution: Apology

User's recommendation: Use any other store but them

Dean C Tdk

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Verified Reviewer

Poor customer satisfaction

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Buds Gun Shop - Poor customer satisfaction
Buds Gun Shop - Poor customer satisfaction - Image 2
Buds Gun Shop - Poor customer satisfaction - Image 3
After purchasing a weapon, I it found it to be defective, poorly, assembled, and damaged. This company provides no replacement or repair parts or services. Buyers should be aware that certain weapons may be manufactured overseas, in which available servicing or parts are not available here in the US.
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Cons:
  • Poor quality products
Robert H Dxh

Change delivery site

The FFL licensed agent changed to Bucks Shot llc 12040 S-M52 Perry, Mi Licensed The Morrice dealer has expired license
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Pros:
  • Like dealer
Anonymous
map-marker Roanoke, Virginia

My order is over 2 weeks late and I cannot talk to a human being

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I had a special order and its over 2 weeks late and you cannot talk to a live person. I have tried on multiple occasions to reach a live person and it is impossible. Trying to find out how to cancel the order is even harder.
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User's recommendation: Don’t buy from Buds

1 comment
Peter C Iow

It is a stalling tactic, holding on your money for their pleasure

Alan W Cph

Buds is obviously glad to sell firearms that they do not have in stock. I ordered a shotgun almost two weeks ago and it has not shipped. Very unprofessional and unethical.

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Selling firearms that they obviously do not have in stock. Unethical business practice which basically results I a free loan for them. I should have looked at their very unfavorable ratings before ordering. Will never do business with them again. Ever.
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Cons:
  • Unethical

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase from Buds!

Anonymous
map-marker Spartanburg, South Carolina

Return label

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No complaints about about buds in general only getting charged a restock fee for return. No issues besides that
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User's recommendation: Positive

Anonymous
map-marker Dallas, Texas

Being locked out of signing in. Constantly.

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I dont use the immature language that is used POed but first it cost me $1.00. And the wanted $ 20.00 to get someone to continue. Im not big into guns as some , I have 43 rifles, and 19 pistols that I have collected over the last 57 years and am now selling them because I have no one to leave them too. Now that Buds is too busy to answer the phone, Im taking my business elsewhere. Thank you for contacting me. Justjim
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User's recommendation: Shop elsewhere

Raymond B Oyv

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Verified Reviewer

Veterans question: Oklahoma Disabled Veteran Tax Exemption on orders.

Fax machine answer!!! I am a 100% Disabled Veteran in the state of Oklahoma which means they gave me State Sale Tax Exemption Number. I have tax exemption from BestBuy, Walmart/Walmart.com, SAMs Club, Home Depot, Lowe,. Can l get a military discount and sales tax exemption. I have my states exemption number.
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Preferred solution: Sales Tax Exemptions status

billy m Zir

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Verified Reviewer
| map-marker Saint Louis, Missouri

Switch layaway guns

My interaction with James and your company's layaway policy has moved me not to use buds guns anymore and to buy local from now on.
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User's recommendation: Read the layaway policies closely

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